Privacy Policy

1. What we collect

When you use efa, we collect:

• Account details: name, email address, password (stored securely, never in plain text), and timezone.
• Quiz answers, used to match you with an educator.
• Booking and session details: scheduled times, which educator, and, for completed sessions, duration.
• Messages between you and a matched educator.
• Educators only: billing records for the per-match fee. Full card details are handled entirely by Stripe and never reach efa's servers. Members are never charged and no member payment details are collected.

2. How we use it

We use your information to:

• Match you with a suitable educator and run the booking/scheduling flow.
• Send you account and booking emails (confirmations, meeting links, cancellations).
• Bill educators for the members they are matched with.
• Keep the platform secure and improve how it works.

We don't sell your personal information.

3. Who we share it with

efa relies on a small number of service providers to operate:

• Supabase: hosts our database and handles account authentication.
• Stripe: processes educators' payments to efa.
• Resend: delivers transactional emails (confirmations, reminders).
• Microsoft Teams: hosts the video call for your session.

Each provider only receives what it needs to do its job. We don't share your data with advertisers or data brokers.

4. Educators & what they can see

An educator you're matched with or booked with can see your name, the time of your session, and a short summary drawn from your quiz answers so they can prepare and meet with you. They don't see your payment details or any other member's data.

Messages you send to or receive from a matched educator in efa are stored, and efa administrators can view them to keep the platform safe and to resolve problems.

5. Data security

Your data is protected by database-level access controls that restrict every member to their own records. No one can read another member's bookings, matches, or account details through the app. Passwords are hashed, never stored in plain text.

6. Cookies

efa uses only the minimal cookies needed to keep you signed in (for members) or to authenticate the admin panel. We don't use advertising or tracking cookies.

7. Your rights

You can review or update your name and timezone anytime from your dashboard. To request a copy of your data or ask us to delete your account, email support@efa-finance.com. We'll respond as quickly as we can.

8. Children

efa is intended for users 18 and older and isn't directed at children.

9. Changes to this policy

If we make a material change to how we handle your data, we'll update this page and change the effective date above.

10. Contact

Questions about this policy? Reach us at support@efa-finance.com.